We answer the main questions that our customers may ask in the FAQ below.
Ma commande
Q: “How to order?”
Q: “How to order?”
You can purchase shoes from us through this website, by adding items to your shopping cart and then following the ordering instructions.
You can also purchase items in our store or call us to place an order.
Q: “How long will my order take to arrive?”
Q: “How long will my order take to arrive?”
From Tuesday to Saturday, we ship all our orders within 24 hours. Add to this the estimated delivery time, which will depend on the delivery service you have chosen (usually between 2 and 5 days).
Q: “What are the different delivery methods?”
Q: “What are the different delivery methods?”
You choose your delivery method when placing your order. We offer various delivery services, such as Chronopost, UPS, Mondial Relay or even Colissimo. You therefore have the option of having your order delivered to your home or to a relay point in order to save money.
Q: “Which store is your stock available in?”
Q: “Which store is your stock available in?”
Our main store is located at 158 Boulevard Magenta, 75010, Paris. You can find our stocks Remonte, Gabor, Folie's, English Classics, Unisa, Grande & Jolie etc. there.
Q: “What is the advantage of coming to our store?”
Q: “What is the advantage of coming to our store?”
Coming on site will firstly allow you to have a better overview of the items, but you will also be able to try the items before buying them, in order to ensure their quality and comfort.
Q: “What if I need assistance?”
Q: “What if I need assistance?”
You can contact us in different ways if you need us. Telephone support is available from Tuesday to Saturday from 10:30 to 12:30 and from 14:00 to 17:00 on +33142857098.
You can also contact us by email contact@magentachaussure.com or come and see us in person in our store.
Choose a Relay point / Make a return
Q: “How do I create a customer account/log in to my account?”
Q: “How do I create a customer account/log in to my account?”
Q: “How do I choose my relay point?”
Q: “How do I choose my relay point?”
You can choose your relay point at the end of the order. After finalizing your purchase you will access an order confirmation page where you will be asked to choose a relay point (Be careful not to close the tab before selecting your relay point).
Q: “How do I change my relay point?”
Q: “How do I change my relay point?”
If you are not satisfied with the chosen relay point or if you were unable to select a relay point, you can always access your order page (in your customer account page after logging in) in order to change the relay point.
Please note: changing the relay point can only be done within 5 minutes of placing the order
Q: “My item doesn’t fit, is it possible to exchange or return it?”
Q: “My item doesn’t fit, is it possible to exchange or return it?”
Your satisfaction is important to us, which is why we offer to return your item to us for free in order to exchange it or refund it. For more information, see our Refund Policy.
Q: “How do I return my package?”
Q: “How do I return my package?”
If the item you ordered needs to be returned, you can make a return request yourself from the Rever external platform, accessible via our footer or via this link: https://returns.byrever.com/magentachaussures